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FileMaker has always had a special place in the world of software. Its legendary ease-of-use is aimed at letting people gather and manage their data without needing to understand geeky topics. So it makes sense that most upgrades have focused on features that are readily apparent to end users. But F...
You may have heard that User Centered Design (UCD) costs more up front. Project Managers have definitely heard it, and sometimes, they’ll balk at a new approach based on cost alone. In response, you’ll need to give those PMs some arguments they can use to make a case for UCD to their bosses. W...
The Institute of Electrical and Electronics Engineers (IEEE) did a study in 2005 that examined large software project failures (in the multimillion and billion dollar range) to try and figure out what they had in common. Here are a few facts sobering distilled from that report: $1 TRILLION spent wo...
The term User Experience (UX) is usually applied to developing startup app companies or web services where there may not be an existing market. In those cases, the company doesn’t have a customer base yet, but they’re using the principles of UX as part of the whole package they’re offering to prospe...
When things go south in your software, don’t blame users. Let me tell you a cautionary tale about what that blame does to user experience. I’d gotten an email from a vendor that I already had had a good experience with. They were promoting a new product that looked interesting so I clicked on ...
Define: Demo and discovery Demonstration and discovery is what we call the regular meetings we hold with our database manager and the stakeholders (who might be the whole user group, or a representative sample). It’s where we figure out the details of the use cases we’re developing. Back...
