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The term User Experience (UX) is usually applied to developing startup app companies or web services where there may not be an existing market. In those cases, the company doesn’t have a customer base yet, but they’re using the principles of UX as part of the whole package they’re offering to prospe...
When things go south in your software, don’t blame users. Let me tell you a cautionary tale about what that blame does to user experience. I’d gotten an email from a vendor that I already had had a good experience with. They were promoting a new product that looked interesting so I clicked on ...
Define: Demo and discovery Demonstration and discovery is what we call the regular meetings we hold with our database manager and the stakeholders (who might be the whole user group, or a representative sample). It’s where we figure out the details of the use cases we’re developing. Back...
Appropriate feedback is critical to creating a good user experience. But was does “appropriate” mean? It’s a given that you need to let users know when an error occurs. Sometimes appropriate feedback tells them that everything’s just fine, for example “Results: 17 invoi...
Do you call yourself a designer? Even some FileMaker developers who are known for their beautiful database designs take pains to say that they aren’t designers. There seems to be an idea in our community, and maybe in the general software community, that developers can’t be designers. I think that c...
Much of what happens behind the scenes of your scripts is, and should be, invisible to your users. But there are times when you need to give feedback about what’s happening. If a script can’t process an invoice, or is finished marking a found set of records, it’s common to use a Sh...
